Help Centre

General

What is a webcode?

The webcode is the 6-digit number displayed in all our catalogs and advertisements just below the price. When you want to find a product fast, just type the webcode into the Keyword Search at vistek.ca to learn more about the product.

Will my credit card information be secure?

Purchasing with your credit card at vistek.ca is safe; your credit card is encrypted while shopping on our site. Click here for more details on just how safe it is to shop at www.vistek.ca

Is my personal/transaction information secure?

Yes, it is. We use the same technology that protects your credit card information to protect your personal information.

Why should I open a Vistek online account?

Opening an online account gives you the following benefits:

• Shop faster - Your personal information is pre-filled for you when you check out. This way, you don't need to type your personal information over and over again.
• Create Wish Lists - Add your favorite items to a customized wish list and save it for later.
• Track Order History - As a registered user, you have access to all your past online orders.

What is the Vistek eNews?

Vistek eNews symbolises our commitment to trust. In it you'll find the latest deals from our current sales flyers, customized product solutions and information on new products that are in high demand & hard to find. Vistek eNews will also keep you in the loop with our Seminars & Events. And, in keeping with our commitment to trust, the Vistek eNews has an Opt Out Anytime policy. 
Find out more about eNews .

What if I find a misprint or an error on the web site?

Although we strive to keep our website 100% accurate, it is inevitable that errors will occur. Vistek cannot be held responsible for any content that may contain errors, is inaccurate or is incomplete in any way. In the event of an error, Vistek reserves the right to make corrections without penalty. Prices and availability of product are subject to change without notice. Our prices are in Canadian dollars and do not include taxes or shipping charges.

We try to ensure that we provide you with the most up-to-date and accurate information. However, in the event that you do see any typos or errors on our web site, please let us know and we'll make it right. Please contact us at webmaster@vistek.ca.

How can I request that my data be deleted ?

If you would like your data deleted - please click here and send your request through our customer care form. You can read more here in our privacy policy.

Payment

When does my credit card get charged?

Once your order is approved and ready for processing, we will take full payment.

Will I receive a receipt for my transaction?

At the end of your transaction, you will be shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. You will also receive an order confirmation and a shipping notification by email, which you should keep for your records. Please note that the above cannot be used as a receipt, you will receive an invoice with your shipment.

What are the different ways I can pay for my order?

We accept payment by Visa, Mastercard, American Express or Vistek Gift Card.

International Orders

Orders placed using international credit cards will result in cancellation, as they are not accepted by Vistek at this time. Please note that all methods of payment used will prompt a pending preauthorized transaction on your payment statement, however this transaction will automatically disappear 2-5 business days after the order is placed.

Do you accept PrePaid credit cards?

PrePaid credit cards cannot be processed through our website however you can use them in-store. Please note that online orders placed using a prepaid credit card will result in the cancellation of the order, and may also incur a pending transaction on the card for approximately 2-5 business days.

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Shipping

What is your free shipping?

Our free shipping offers are valid online only. The minimum purchase amount to be eligible for free shipping is calculated before taxes. Please note that the free shipping offer is not valid on chemicals, certain consumables and oversized items. See shipping rates for more details

Do you offer international shipping?

At this time we are unable to accept or ship orders outside of North America

If I order more than one product, do I have to pay for shipping on each of the items?

We calculate shipping and handling costs by shipment. If one of your items happens to be backordered at the time of your order, you will have the choice to wait for one shipment or split your order into multiple shipments.

Can I order a product and ask you to ship it to someone else?

Just enter the address where you want your product delivered, in the "Ship to" portion of the Checkout process. For your protection, credit card orders shipping to an address other than the credit card billing address, will be subject to a fraud screening process and as a result may cause a delay in the shipment of your order. Please note that orders that fail our screening process may be cancelled.

If I order today, when can I expect to receive my order?

When you receive your order depends on the availability of the product and the shipping method you select. Please allow up to two additional days for credit verification.

Purchases & Returns

Can I use a Vistek Gift Card on your web site?

Yes.

How do I exchange or return product I bought online?

Vistek offers a 14-day refund for most merchandise purchased. All items considered for refund must be returned in "as new" condition, complete with all original packing materials.

We cannot accept for refund or exchange any of the following items: film, paper, chemistry, open software, ink cartridges, professional equipment and non-stocked special order items. Used and Clearance items may be exchanged only. Custom Built Computers/Video Editing systems (and parts installed) cannot be returned or exchanged but can be repaired through Vistek's Service department.

All returning merchandise must be accompanied by the original receipt. All returns are subject to inspection and Vistek reserves the right to refuse any merchandise. Please contact Vistek Sales prior to making your return. Do not mark or sticker the original manufacturer's packaging. Please ship all items to us pre-paid and for your protection insure the package and ship via traceable methods. Please noteVistek is not responsible for lost or damaged packages.