Rental Policies at Vistek

Please Note:
Product availability is not guaranteed. To help ensure availability, please book your order as far in advance as possible.

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Deposits

A security deposit is required from all customers who do not have an open Vistek account. The amount of deposit depends upon the equipment being rented.

 

Liability

Any damage or loss is the responsibility of the renter, excluding mechanical failure from normal wear and tear. Vistek is not responsible for any damage or loss resulting from equipment use, misuse or failure. The renter is responsible to obtain their own insurance, proof of which may be required at time of pick-up.

 

Shipping

We will arrange shipping anywhere in Canada at the customer's request and expense.

 

Rental No Show Policy

In the case of equipment that is reserved but not picked up: a charge of 50% of the one-day rental rate will apply, with a $10.00 minimum.

 

Rental Assistance Information

If any piece of rental equipment is malfunctioning, please inform Vistek's Rental Centre at one of the numbers below at once. Any equipment failure, problem, damage or shortage which is not reported before the rented equipment is returned may be billed at the normal rate plus any damage or replacement charges, when and if applicable. It is our responsibility to ensure the equipment you rent is complete and in good working order when it leaves our premises. It is your responsibility to ensure it is used and handled correctly. Vistek is not responsible for improper use, or insufficient knowledge, of its rental equipment. Instruction books are available for rental equipment upon request. Please keep in mind that most problems can be solved over the phone. In all our years renting photo, video and digital imaging equipment, we have found return and replacement or sending service personnel to your site to be necessary only as a last resort. If we must make a service call and the problem is found to be caused by operator error, a service charge will be levied in addition to the regular rental fee.

 

Privacy Statement & Use of Information

Renting customers will be asked to provide photo identification. A Vistek employee will scan the documents you provide to us and take a current photo of you. We assure you that all of the information that we capture is held in a secure server and not released to the public. Vistek Ltd. is the sole owner of the information we collect. We will not sell, share, or rent this information to others. Call 1-888-365-1777, dial 2 and follow the voice prompts.